Simply melting the ice
Several years ago I had the privilege of experiencing a woman melt the ice in the hearts of people in her midst with the simplest of gestures. On a Monday morning, I arrived at a bus station at the bottom of Mt. Washington in the heart of LA. The streets were fairly vacant with the exception of an older woman sitting at the bus stop. I greeted her and inquired if she knew much about the bus schedules. She glared at me as I asked her about what bus would take me to the train station and after sizing me up, she barked out the bus number. Her expression made it clear that no further inquiries would be welcome. Read more